Even when you have done everything possible to build a positive and productive relationship and prevent conflict, difficult situations can still occur. Managing conflict is not easy. This webinar will focus on how to handle difficult situations and people by understanding emotional triggers and teach you skills to manage difficult encounters with diplomacy, tact, and credibility.
In this webinar, you will learn:
- How to differentiate between the problem and the person
- What emotional triggers can do in conflict situations and how to identify and handle them in yourself and your clients
- To “reset” the relationship to continue working together productively