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Challenging Communication: Persuasion, Negotiation & Conflict Management (8 CPE)

This webinar meets 4 times:
  • Mon, Oct 19, 2020 2:00 PM - 4:00 PM CDT
  • Tue, Oct 20, 2020 2:00 PM - 4:00 PM CDT
  • Wed, Oct 21, 2020 2:00 PM - 4:00 PM CDT
  • Thu, Oct 22, 2020 2:00 PM - 4:00 PM CDT


Do you have challenging conversations with the audit client? Influencing, persuading and negotiating win-win solutions without conflict is an art form. Almost everything we do in our work environment requires negotiation – with colleagues, with bosses and with the client. Challenging conversations can be eliminated or minimized with a firm grasp of the science behind how influence and persuasion work. This course teaches you how to strengthen your skills of influence, increase your ability to persuade, and negotiation without conflict. In addition, this course will teach you conflict management skills when conflict cannot be avoided.

Learning Objectives:

  • Learn the science of influence and persuasion
  • Know when, and when not to, negotiate
  • Learn how to develop and effective plan for negotiating
  • Understand how to increase trust and work though low trust situations
  • Identify ways to develop flexible responses to conflict situations
  • Implement strategies to improve communication


CPE: 8.0 | Field: Auditing| Delivery: Group Internet Based Level: Intermediate | Prerequisites: Professionals with at least 2 years experience | Who Should Attend: Audit Staff and Managers